Hey Team,
Courteney here. If you haven’t heard by now, unsettling news has come out about Spring Energy products. It turns out, their nutritional facts, specifically the calorie and carbohydrate content, are not what they claim to be. Third-party tests show that the actual values are less than half of what’s listed. Outside published an article this week that dives into the details and iRunFar has a fantastic writeup with independent testing results for Spring and 9 other gels. And, of course, if you want to go down the Reddit rabbit hole, there's loads, but make sure to block at least 4 hours off your calendar.
The TL;DR version - this is Gelgate 2024.
As a longtime user and fan of Spring, I’m devastated. Partially because I wasn’t getting the fuel I thought I was, but more so because Spring has done very little to address the issue and, here at Fuel Goods, that’s something that we won’t stand for.
Our Bold Stand and Immediate Actions
Clearance Sale:
Effective immediately, all Spring Energy products are available at a 57% discount. It’s simple: you’re getting 57% less than what they advertise, so you should pay 57% less. We know many of you have been training with Spring and it may be too late to deviate from that for an upcoming race (ahem, me) so if you need to stock up your stash one last time before you make a switch, the time is now. Use code GELGATE.
Complete Removal of Spring Energy Products:
After you rid us of our Spring during this clearance sale, we will permanently remove Spring Energy products from our marketplace. Even if Spring Energy can substantiate their nutrition claims in the future, the trust we once had in them is irreparably damaged. We know this might seem like a harsh step, but we take our role as your trusted nutrition source incredibly seriously. There are plenty of reputable companies out there that we can partner with, and we prefer to support those that consistently align with our standards and values
Refund and Store Credit Policy:
- If you have unopened Spring and you want to return it, we’ll give you a full refund. Reach out to us at support@fuelgoods.com
- If you consumed the Spring you purchased from us, even if you loved it, we’ll be proactively contacting you in the next ten days providing full store credit for your purchase. Think of it as free opportunity to start over and find an alternative. We are more than happy to work with you personally to right the right fit among our other gel options.
Our Commitment to You
At Fuel Goods, we understand the responsibility we have in vetting the products we offer and are committed to taking strong actions to maintain our honor and your trust.
Future Measures
In full transparency, we don’t have all the tactical steps laid out just yet as to how we’re going to navigate this unprecedented labeling failure and make sure what you're buying is what you get, but here’s what you need to know:
At Fuel Goods, we have - and always will have - a zero-tolerance policy for any discrepancies from the partners we feature.
We are relentless in our pursuit of the best brands and products, not just for their performance and accuracy, but for their integrity. As more details unfold around next steps and future processes, you’ll be the first to know.
Thank you for sticking with us and continuing to trust us to support your health and fitness journey. If you have any questions or need help, don’t hesitate to reach out.
In Your Corner,
Courteney
Fuel Goods COO and former lover of Spring