Shipping policy
SHIPPING AND RISK OF LOSS
Unless otherwise indicated at the time of your purchase, shipping and handling fees are included with your order. Shipping dates and/or arrival times are only estimates. Claims of loss or damage must be reported to Fuel Goods within 30 days of the date of your purchase.
Replacement of Products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. If delivery verification is confirmed by the carrier, we will consider your package delivered. If a package is deemed delivered, adjustments to your account will be provided at our discretion. Repeated claims of undelivered merchandise may result in the cancellation of your membership.
If you provide an incorrect address or fail to update their shipping address which results in a shipment being returned to our warehouse, you will be notified by our customer service team. You can either a) have the package resent at a $7.50 shipping cost or b) opt to have the shipment refunded less the original shipping costs plus a 10% restocking fee.
Unless otherwise indicated at the time of your purchase, shipping and handling fees are included with your order. Shipping dates and/or arrival times are only estimates. Claims of loss or damage must be reported to Fuel Goods within 30 days of the date of your purchase.
Replacement of Products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. If delivery verification is confirmed by the carrier, we will consider your package delivered. If a package is deemed delivered, adjustments to your account will be provided at our discretion. Repeated claims of undelivered merchandise may result in the cancellation of your membership.
If you provide an incorrect address or fail to update their shipping address which results in a shipment being returned to our warehouse, you will be notified by our customer service team. You can either a) have the package resent at a $7.50 shipping cost or b) opt to have the shipment refunded less the original shipping costs plus a 10% restocking fee.
