Fuel Planner is here ⚡ Build your plan + win $1,200 of free fuel

Refund policy

Our promise

We want you to love what you fuel with. If something isn't right, tell us within 30 days of delivery and we'll make it right. The fastest way to reach us is support@fuelgoods.com with your order number.

Nutrition & supplements

Tried something and it wasn't for you? Let us know within 30 days of receiving it.

  • Unopened and unused, in original packaging: full refund to your original payment method (see Standard returns below).
  • Opened, and you weren't satisfied: we can't resell opened food, so we can't take it back, but we'll issue store credit so you can put it toward something that fits you better.
  • Specialty items over $40 (such as ketones and certain supplements or vitamins): when opened, these are eligible for 50% store credit.

Please contact us before sending anything back. Items returned without a request first can't be accepted.

Standard returns (unopened items)

You have 30 days after delivery to request a return on unopened items.

To be eligible, the item must be unused and in its original packaging, with proof of purchase. To start, email support@fuelgoods.com. If your return is accepted, we'll send a prepaid shipping label and instructions on where to send it. Returns go to:

Fuel Goods 2002 Riverside Dr 42-F Asheville, NC 28804

Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval and you don't see it, email us.

Damaged or wrong items

Please inspect your order when it arrives. If anything shows up damaged, defective, or wrong, email support@fuelgoods.com within 7 business days with a photo and your order number. We'll send a replacement or issue store credit, whichever you prefer.

Gear

For gear that arrives damaged or falls under the manufacturer's warranty, send a photo or the error message to support@fuelgoods.com. We'll either process a claim for a replacement or store credit, or point you to the right place to file a warranty claim. For gear you've already used, we follow the manufacturer's satisfaction terms, which vary by product.

Items we can't accept

  • Sale items and gift cards
  • Opened personal care goods
  • Custom or personalized orders
  • Hazardous materials, flammable liquids, or gases

Exchanges

The fastest way to get what you want is to return the original item and, once it's accepted, place a new order for the replacement.

Questions

Email support@fuelgoods.com and include your order number and the email address you used at checkout. That helps us sort it out faster.

×
Stay on Track with Autoship Stay on Track with Autoship

Autoship & save!

Imagine your fuel arriving right when you need it, no reminders, no reordering—just perfect timing. Our Autoship program allows you to get fuel delivered on a schedule that works for you while you sit back and save.

Benefits:

Savings every time Save 20% on your first order and 10% on every order after that. It's like getting rewarded for sticking to your fueling routine.
Choose your own schedule Set up your deliveries to align with your training so you're always dialed
Never run out of your essentials No more panic-fueling with subpar nutrition because that's "what you had"
Hassle-free adjustments anytime Need to pause, skip, or switch things up? You've got the flexibility to make changes whenever you need—because life (and training) happens.