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What type of products can I expect from Fuel Goods?
Our team relentlessly scours the planet in search of the best, most seasonally appropriate products to fuel your movement. You will recognize brands who are leaders in the industry and we also hope to introduce you to brands who we think deserve more spotlight.
If you’re building your own box or taking our recommendations, you’re guaranteed to receive nutritional products with clean ingredients. We all love an ingredient list we can actually read and understand. We promise we’re only offering tried and tested products on our platform because we firmly believe in quality over quantity.
Help! I can’t find my go-to products on Fuel Goods. Do you take recommendations?
Of course we do! Fuel Goods is constantly evolving with your input and feedback. If your favorite product isn’t on our virtual shelves, let us know at support@fuelgoods.com. Together, we’ll make sure your quest for the holy grail of fuel becomes a reality!
How do you define your nutrition values? For example, what makes something High Carb?
Great question! Here are our criteria:
- High Protein = 10g or more per serving
- High Carb is 20g per serving or more
- Low Carb is 5g per serving or less
- Low sugar is 5g per serving or less
- Low Sodium is 140mg per serving or less
How quickly do your boxes ship?
95% of orders ship within one business day. We’re slinging orders Monday - Friday to make sure you’re never going hangry. If you order after 1PM, it will ship out the next morning. If you order over the weekend, your box will ship on Monday.*
Delivery times vary based on where you live, but generally are between 2-5 business days once in transit. We ship from North Carolina, so the closer you are to there, the faster they will be! If Ground shipping is just not fast enough for you, we also offer expedited delivery for $10 per box. Our expedited shipping service takes 2 business to deliver once in transit.
*There may be slight delays due to peak holiday rush or unforeseen circumstances, however 95% of our boxes ship out within 1 business-day. We observe all postal service holidays which can be found here.
Why would I select autoship?
How many times have you grabbed something less-good for you because it was all you had on hand? Autoship makes sure that's no longer the case and you're always fueling good.
And, hey, convenience is great, but savings are even better. You will receive 20% off your first Autoship order (maximum of $20) - HOLY MOLY! And after that, you save 5% on every box.
What if I want to customize a single box and don't want to put it on Autoship?
That's totally doable! We simply recommend putting 9-11 items in your cart and we'll get it all boxed up the same way for you as if you were buying a ready to ship box.
Will I receive reminders about my Fuel Goods orders?
Abso-freakin-lutely. We promise you won’t be left in the dark. From initial purchase to recurring orders, we’ll be there to remind you of shipments, payment processing, and everything in between. You can always reach out to us at support@fuelgoods.com.
Can I cancel my Fuel Goods autoship?
We make it easy to cancel anytime! (Seriously, we should make it harder.)
If a full blown break up isn't what you're looking for, you can also pause, delay, or swap out any items included in your autoship, too.
Our goal with autoship is to make sure you get what you want when you want it....even if that means not at all 🤷🏻
How long does it take for my order to arrive?
Our warehouse ships boxes daily Monday-Friday. If you order before 1PM EST your box will ship the same day. If you order after 1PM, it will ship out the next morning. If you order over the weekend, your box will ship on Monday.*
Delivery times vary based on where you live, but generally are between 2-5 business days once in transit. We ship from North Carolina, so the closer you are to there, the faster they will be!
If Ground shipping is just not fast enough for you, we also offer expedited delivery for $10 per box. Our expedited shipping service takes 2 business to deliver once in transit.
*There may be slight delays due to peak holiday rush or unforeseen circumstances, however 95% of our boxes ship out within 1 business-day. We observe all postal service holidays which can be found here.
I’m ordering as a gift and don’t want my box to ship yet. What should I do?
Grab a digital gift card which can be sent any dang day you want it. On the day of your choosing, your lucky recipient gets an email with the gift card and a sweet note about how amazing you (and the gift) are, ready to redeem whenever they want.
Where do the boxes ship from?
We're proud to say that our boxes ship from Asheville, NC. We work with a rockstar crew at Ernest, a full service 3PL and co-warehousing facility where the city's movers, shakers, and small business dreamers come together to make stuff happen.
The physical location of the warehouse is:
135 Sweeten Creek Rd
Asheville, NC, 28803
How long does it take for my order to arrive?
Our warehouse ships boxes daily Monday-Friday. If you order before 1PM EST your box will ship the same day. If you order after 1PM, it will ship out the next morning. If you order over the weekend, your box will ship on Monday.*
Delivery times vary based on where you live, but generally are between 2-5 business days once in transit. We ship from North Carolina, so the closer you are to there, the faster they will be!
If Ground shipping is just not fast enough for you, we also offer expedited delivery for $10 per box. Our expedited shipping service takes 2 business to deliver once in transit.
*There may be slight delays due to peak holiday rush or unforeseen circumstances, however 95% of our boxes ship out within 1 business-day. We observe all postal service holidays which can be found here.
What if I move? Can my box be shipped somewhere else?
You betcha! The shipping or billing address of your order can be changed at any time through your My Account area or by emailing support@fuelgoods.com. However, it is your responsibility to make the change or reach out to us at least 24 hours prior to your box’s shipment as it is nearly impossible for us to retrieve boxes sent to wrong addresses.
What is the difference between your subscription boxes and gifts?
Our subscription boxes are our, fresh off the production line, as hot as Beyonce’s new single, creations. They are seasonally relevant and include the absolute latest and greatest we’ve come across that you need to try. These boxes include a detailed listing of each of the items and how to use them along with subscriber exclusive discounts and how/where to get more. When you order a subscription, you will continue to receive a box every other month until you cancel.
Our gift options are one-time, non-recurring boxes that include brands or items that subscribers have told us are their most favorite-est. (Yes, in those words.) Gift boxes are an easy way to say Happy Birthday, Happy Holidays, Happy Racing, or I’m just happy to know you! (Please note, our gift boxes are always changing so the exact contents may be different than pictured)
If you want to gift a subscription you can either:
Sign up for the subscription yourself and include the recipient’s shipping address. In this case, you will manage the subscription.
Purchase a digital gift card that the recipient can use to set up the subscription themselves. In this case, the recipient will manage the subscription.
How do I track my box?
We’ll send you an email with tracking as soon as your box ships and when it is delivered. If those emails slip into the abyss of your inbox (as they do), you can always track your box from your My Account area.
In the My Account Area under My Orders, click on the order in question and you'll see a track shipment button which you can select to find your box's exact whereabouts.
Why would I select autoship?
How many times have you grabbed something less-good for you because it was all you had on hand? Autoship makes sure that's no longer the case and you're always fueling good.
And, hey, convenience is great, but savings are even better. You will receive 20% off your first Autoship order (maximum of $20) - HOLY MOLY! And after that, you save 5% on every box.
Can I cancel my Fuel Goods autoship?
We make it easy to cancel anytime! (Seriously, we should make it harder.)
If a full blown break up isn't what you're looking for, you can also pause, delay, or swap out any items included in your autoship, too.
Our goal with autoship is to make sure you get what you want when you want it....even if that means not at all 🤷🏻
Alright, but what if I need to make changes to my autoship order?
Change is good. Change is necessary! You can modify your autoship settings and Fuel Goods products in your account - easy peasy! Remember, Fuel Goods is all about getting you what you want, when you want it. You can always reach out to us at support@fuelgoods.com with any questions and we’ll get you taken care of!
What is the difference between your subscription boxes and gifts?
Our subscription boxes are our, fresh off the production line, as hot as Beyonce’s new single, creations. They are seasonally relevant and include the absolute latest and greatest we’ve come across that you need to try. These boxes include a detailed listing of each of the items and how to use them along with subscriber exclusive discounts and how/where to get more. When you order a subscription, you will continue to receive a box every other month until you cancel.
Our gift options are one-time, non-recurring boxes that include brands or items that subscribers have told us are their most favorite-est. (Yes, in those words.) Gift boxes are an easy way to say Happy Birthday, Happy Holidays, Happy Racing, or I’m just happy to know you! (Please note, our gift boxes are always changing so the exact contents may be different than pictured)
If you want to gift a subscription you can either:
Sign up for the subscription yourself and include the recipient’s shipping address. In this case, you will manage the subscription.
Purchase a digital gift card that the recipient can use to set up the subscription themselves. In this case, the recipient will manage the subscription.
What type of products should I expect to receive in the box?
Our team relentlessly scours the planet looking for the best, most seasonally appropriate running-related items to include in each box. Products will vary with each delivery (we're not going to send you sunscreen in December), but will always include a mix of nutrition and sport specific accessories.
Since the endurance sports world is constantly changing, we can't say exactly what will arrive in each shipment, but we can guarantee that everything included was thoughtfully selected to help you Fuel Your Phenomenal. To learn more about the type of items you’ll receive, check out our What’s in the Box section on the homepage. The quick and dirty...you'll get 10-12 items valued at over $50. We know. It's a steal.
Are your boxes gluten free?
Sometimes! Since we only source nutritional products with clean ingredients, oftentimes the boxes are completely gluten free. Other times the boxes may have one to two items that contain gluten. We have several gluten-free subscribers who are able to enjoy the majority, if not all, of what arrives in their boxes. In the event something does contain gluten and you can't have it, give it to a friend and you just landed a new training buddy!
If you're looking for a strictly gluten-free one-time box, It's a no-grainer (get it). Find it here
(This does not take into account products that may be produced in a facility that also processes products containing gluten. If you are that strict about the intolerance, we probably would steer clear from the boxes just in case)
Are your boxes vegan?
They are not. While many food items we include are vegan, our boxes are not fully vegan. However, many vegans enjoy our boxes because they include sport specific non-food items and - shoot - even if you use half the food items included, you’re still coming out ahead.
Plus, we bet you’ll make some great friends when you share all the yummy goodies you don’t eat yourself. If you’re looking for a strictly vegan box, try Vegan Cuts. It won’t include running specific items, but it does have good snacks!
When will the box ship?
Right away! We sprint around our warehouse to get boxes to you in PR time and 95% of orders are shipped within 1-business day. All boxes ship via Ground shipping, but if you need it faster than that we also offer 2-Day Expedited Shipping service which takes 2 days to arrive once in transit.
How do I track my box?
We’ll send you an email with tracking as soon as your box ships and when it is delivered. If those emails slip into the abyss of your inbox (as they do), you can always track your box from your My Account area.
How will the gift subscription recipient know who their box is from?
If you add a gift recipient email address, they'll get an email right away with a personalized note from you letting them know they just scored this totally rad gift.
If you want to keep it a surprise until the box of goodies arrives, simply put your email address in the recipient area, but still include a note and they'll get a totally awesome card in their first box. It'll be like "Hey friendo, I love you so much I got you this awesome gift! Yours Truly, Fred." Make sure you include your name so they're not left scratching their head wondering who would do something so amazing.
What's the difference between the regular and gift subscriptions?
The contents of the boxes are identical but the gift subscription has no long term commitment. It's a one time thing - you pay for one cycle of the boxes, no strings attached.
Now you may be thinking that sounds pretty sweet, but since you're not signing up to stick around, we have to charge you the per box price. If you're looking for the best deal, go for our regular subscriptions. They auto-renew at the end of the period, but let's not kid ourselves, when you see how easy this was and how much your giftee loved the boxes, you'll be gifting again for years to come anyhow.
How long does it take for my order to arrive?
Our warehouse ships boxes daily Monday-Friday. If you order before 1PM EST your box will ship the same day. If you order after 1PM, it will ship out the next morning. If you order over the weekend, your box will ship on Monday.*
Delivery times vary based on where you live, but generally are between 2-5 business days once in transit. We ship from North Carolina, so the closer you are to there, the faster they will be!
If Ground shipping is just not fast enough for you, we also offer expedited delivery for $10 per box. Our expedited shipping service takes 2 business to deliver once in transit.
*There may be slight delays due to peak holiday rush or unforeseen circumstances, however 95% of our boxes ship out within 1 business-day. We observe all postal service holidays which can be found here.
I’m ordering as a gift and don’t want my box to ship yet. What should I do?
Grab a digital gift card which can be sent any dang day you want it. On the day of your choosing, your lucky recipient gets an email with the gift card and a sweet note about how amazing you (and the gift) are, ready to redeem whenever they want.
What if I move? Can my box be shipped somewhere else?
You betcha! The shipping or billing address of your order can be changed at any time through your My Account area or by emailing support@fuelgoods.com. However, it is your responsibility to make the change or reach out to us at least 24 hours prior to your box’s shipment as it is nearly impossible for us to retrieve boxes sent to wrong addresses.
Where do the boxes ship from?
We're proud to say that our boxes ship from Asheville, NC. We work with a rockstar crew at Ernest, a full service 3PL and co-warehousing facility where the city's movers, shakers, and small business dreamers come together to make stuff happen.
The physical location of the warehouse is:
135 Sweeten Creek Rd
Asheville, NC, 28803
Do you ship outside of the US?
No. (Sigh.) Due to extremely high international shipping costs, we currently only ship within the United States.
We wish we could ship more places and are constantly expanding our coverage. We'll keep you in the loop as more regions become available.
How do I track my box?
We’ll send you an email with tracking as soon as your box ships and when it is delivered. If those emails slip into the abyss of your inbox (as they do), you can always track your box from your My Account area.
In the My Account Area under My Orders, click on the order in question and you'll see a track shipment button which you can select to find your box's exact whereabouts.
What's the deal with this bi-monthly thing?
We know what you’re thinking…most subscription companies ship their boxes monthly. Yeah, we know. But we’re not like most subscription companies. Rather than do what everyone else is doing, we thought long and hard about what makes the best experience for YOU. And in doing that, we decided that sending a box every other month, or bimonthly, provides YOU the best experience. WHY?
Well, lots of reasons. But mainly because a month flies by (ask any lady, ever.) and before you know it, you’ve got boxes stacking up with things you never even got to try. We absolutely stuff our boxes to the brim and meticulously select every item that goes inside. We want you to have a chance to try everything and we want you to have the proper amount of time to do so (no one should be trying a new gel on race day - just sayin’) so we made the decision to ship boxes every other month.
I just ordered my subscription. When are my boxes coming?
When you place your order, our latest and greatest subscription box will ship to you right away. (95% of boxes ship within 1 business day) No starter box (code for “old stuff we didn’t sell”) like some other guys and gals do. That’s right, Monday-Friday we ship out boxes Every. Dang. Day. This has to do with that whole ‘relentless pursuit to give you the best experience’ thing we’re obsessed with. By shipping out every day, you will get your first box immediately and it will be our most current, up-to-date, hot off the press edition. Then exactly two months later your next box will ship and so on.
For example, if you ordered on February 15th your first box would ship right away, then your next box would be headed to you on April 15th, then June 15th, etc. You might just wanna mark that day on your calendar to get ready for all the awesomeness that is headed your way!
Can I check when my next boxes are shipping?
Yep, yep! We’re all about transparency here, folks. We know that many of you get antsy waiting for your next box, so we've made sure you’ll be able to see your next shipment date from the My Subscriptions section of your account area.
How does your subscription billing work?
We offer three billing plans with different payment intervals. No matter which plan you choose, a box will ship to you every other month. The payment options allow you to:
– Pay as each box ships
– Pay for 6 months at a time
– Pay for 1 year at a time
The longer the period you pay upfront, the more money you save (and who wouldn’t want to save money?) All our plans auto-renew at the end of the billing period, but we’re not that company that hopes you forget you have a subscription and keeps charging you. We will ALWAYS notify you before upcoming renewals and you will ALWAYS have the option to cancel your subscription before it renews. We won’t take it personally. (Well maybe a little, but we’ll be OK.)
What if I want to cancel my subscription? Can I cancel at any time?
You sure can! You always have full control over your subscription through your My Account area on our website.
If you purchased a subscription where you paid for boxes in advance and cancel before the end of your pre-paid period, cancellation won't affect anything you already paid for. You will still receive the boxes you paid for upfront, but your subscription will NOT renew after you receive your final shipment.
You can of course email us at any time at support@fuelgoods.com and we can take care of the cancellation for you as well.
Please note that once an order has shipped, it can not be canceled. If you cancel an order after it has shipped, we can not guarantee a full refund.
What is the shipping cost of your subscriptions?
We know Amazon says everything ships 2-day for free, but UPS laughed at us when we used that logic protesting our first invoice.
In order to stay in business, we charge a shipping fee of $4.95/box. However, if you order a six-month or 1-year subsription you save 40% on shipping and that bumps down to $2.95/box.
Orders ship from our warehouse within 1 business day of placing your order and ground shipping can take anywhere from 2-5 days to arrive from there. If you need your box faster than that, we offer expedited 2 day shipping for an additional $10. Boxes still ship within 1 business day from the time you place your order, but a guaranteed 2-day air service.
When shipping to the non-contiguous US (Puerto Rico, Alaska, Hawaii, or US Armed Forces locations), shipping is $10/box.
How do I cancel my subscription?
With a few clicks. No jumping through hoops, hidden cancellation buttons, or need to send us pictures and a 500 word essay. In your account, you'll see "My Subscriptions". From there, click the "Manage" button which will show you all the deets of your subscription. Scroll to the bottom and you'll see “Cancel Subscription” in big red letters. Click that and you're done. It’s that easy. (Seriously, we should make it harder.)
How do I change/update my credit card info?
Another layup. Hit that "Manage" button next to your subscription and then on the right side near the bottom you'll see "Payment Method". Select "Edit" and you can choose to update an existing card or add a new card.
How do I update the shipping address for my subscription?
This is an easy one. In the My Account area, go to My Subscriptions and click "Manage". Scroll down until you see Shipment Info and select edit. You can edit a current address or add a whole new one. Save it up, and that’s it. You’re done!
Keep in mind though, changes you make will only apply to future shipments. We haven’t figured out telepathy yet (we wish!) so if your box is already en route we can’t get into the UPS driver’s head to have them redirect it somewhere else.
How do I track my box?
We’ll send you an email with tracking as soon as your box ships and when it is delivered. If those emails slip into the abyss of your inbox (as they do), you can always track your box from your My Account area.
In the My Account Area under My Orders, click on the order in question and you'll see a track shipment button which you can select to find your box's exact whereabouts.
